WHERE DO YOU SHIP?
We currently ship within the United States. Keep an eye on our IG for International shipping updates!
* Please note that we cannot ship matches or lighters to Alaska & Hawaii.
ARE YOUR PRODUCTS ECO-FRIENDLY?
We try to be as environmentally conscious as possible without sacrificing design or quality and are continually searching for cool, sustainable materials to use and ways to improve as we grow.
Our glass vessels can easily be recycled or re-used.
We use Ecovative’s Mushroom Packaging for our signature arch shaped ‘box’, a 100% compostable, alternative to plastic foams. You can pop it straight into your yard or compost bin and it will actually add nutrients back into the soil.
The warning labels on the bottom of our candles are plastic-free & biodegradable. The label itself is made from a plant based material that is sourced in the U.S. and the adhesive and ink are also biodegradable.
We ship plastic-free and all of our shipping materials are recyclable.
WHAT INGREDIENTS DO YOU USE?
WAX: Our wax is no ordinary wax. We use a unique blend of coconut & apricot wax for a clean and complete burn. A cleaner burn means less particle pollution in your home.
WICK: We use natural cotton braided wicks that are lead and zinc free.
FRAGRANCE: Our candles are made using a blend of natural and synthetic fragrance oils, which allows us to create more complex scent profiles.
WHAT IS THE BEST WAY TO CARE FOR YOUR CANDLES?
The first burn of any candle should be long enough to form a complete melt pool across the top. This will help avoid tunneling and will ensure an even burn for each light.
Trim the wick to ¼” before each light to avoid smoking and overheating.
We recommend burning candles for no longer than 4 hours at a time.
Once the flame is extinguished, make sure the wick is upright and centered.
WHAT MAKES SHRINE DIFFERENT?
Shrine is a non-seasonal candle & home brand based in Los Angeles.
We created Shrine out of our obsession with candles and our desire for a candle brand that felt like more than just an assortment of scents. For us each candle we design is not just a candle but a whole vibe.
WHEN WILL MY ORDER SHIP?
Please allow 2-4 business days for your order to process. As soon as it ships you’ll receive a shipment notification email with a tracking number.
WHAT IS YOUR RETURN POLICY?
We will gladly accept returns on any items that are unused and in their original condition. Returns must initiated and shipped back to us within 30 days of delivery.
As a small business, we are unable to cover return shipping costs. To start a return email us at firstname.lastname@example.org
WHAT ARE YOUR SHIPPING OPTIONS?
We offer Priority USPS shipping within the United States and working on expedited shipping options.
Have questions not answered here? Drop us a line at email@example.com